The Consumer Contracts (Information, Cancellation and Charges) Regulations 2013 are designed to protect consumers when they enter into contracts with businesses. These regulations have a particular focus on online purchases, but they also apply to purchases made in-store or over the phone.
One of the key features of the Regulations is the right to cancel. Consumers have the right to cancel most contracts for goods and services within 14 days without giving a reason. However, there are some exceptions, such as contracts for bespoke or personalised items and sealed audio or video recordings that have been unsealed.
When a consumer exercises their right to cancel, the business must refund the full cost of the goods or service within 14 days of receiving notice of cancellation. The consumer may have to pay for the cost of returning the goods, but only if this was clearly stated in the contract.
The Regulations also require businesses to provide consumers with clear and concise information before they enter into a contract, including the total cost of the goods or service, the payment method, and the delivery time. Businesses must also provide consumers with a cancellation form, although this is not mandatory if the business provides an alternative way for the consumer to cancel.
Businesses must not charge consumers for any additional services or products unless the consumer has given their express consent. This means that businesses cannot automatically add extra items or services to an order without the consumer`s knowledge or agreement.
In addition to these provisions, the Regulations also cover issues such as delivery timescales and warranties. Businesses must provide consumers with clear information about delivery timescales and must deliver the goods within 30 days unless a longer period has been agreed. Warranties must also be clear and must not exclude or limit the consumer`s statutory rights.
The Consumer Contracts (Information, Cancellation and Charges) Regulations 2013 are an important tool in protecting consumers when they enter into contracts with businesses. By providing clear information and rights to cancel, consumers are better able to make informed decisions about their purchases. Businesses that comply with the Regulations are more likely to build trust with their customers and avoid costly disputes.